Refund & Cancellation Policy

1. General Refund Policy

Refund eligibility is evaluated case-by-case and depends on:

• The type of service
• The status of the request or transaction
• Third-party provider terms and policies
• Verification and compliance requirements

2. Refund Processing Time

Refund timeframes vary based on circumstances:

3. Service Fees

In some cases, service fees may be non-refundable. This includes:

• Administrative or processing fees
• Third-party fees already incurred
• Fees for services partially rendered
• Currency conversion costs

4. Partial Refunds

Where a full refund is not applicable, MSC Services may offer:

• Partial monetary refund based on service usage
• Proportional refund after deducting applicable fees
• Credit adjustment for future services

5. Voucher Credits

In certain cases, refunds may be issued as vouchers or service credits instead of monetary refunds. Voucher credits:

• May have expiration dates
• Are non-transferable unless specified
• Can be applied to future MSC Services transactions

6. Mobility Services (Yala Ride)

For ride-hailing and mobility services:

• Cancellations before driver assignment: typically fully refundable
• Cancellations after driver assignment: may incur cancellation fee
• No-shows: generally non-refundable
• Driver cancellations: full refund or rebooking offered

7. Travel Services

For travel and booking-related services:

• Cancellation policies vary by supplier/provider
• Advance cancellation may qualify for partial or full refund
• Last-minute cancellations: subject to supplier terms
• Non-refundable bookings: clearly marked at checkout

8. Financial Services

For financial service coordination:

• Refunds subject to compliance and verification review
• Processing fees may be non-refundable
• Exchange rate differences applied at time of refund
• Investigations may delay refund processing

9. How to Request a Refund

To request a refund:

• Contact our support team with your transaction reference
• Provide reason for refund request
• Submit any required documentation
• Allow time for case review and processing

10. Contact Information