Terms of Service

1. Eligibility

You must be legally able to enter into a binding contract and comply with applicable laws in your country. If you use the Services on behalf of a company, you confirm you are authorized to bind that company.

2. Scope of Services

MSC Services operates a multi-service group offering:

• Financial service operations and customer processing coordination
• Mobility / ride-hailing services (Yala Ride)
• Travel and booking-related services
• Customer support and service coordination tools

Some services may require verification steps, approvals, or document reviews.

3. User Accounts and Responsibilities

When you create an account or submit requests:

• You must provide accurate and complete information
• You are responsible for keeping your credentials secure
• You must immediately notify us of unauthorized access

We may restrict, suspend, or terminate access if we suspect fraud, misuse, or violation of these Terms.

4. Verification and Compliance

To maintain security and compliance, we may require:

• Identity verification (KYC)
• Document verification
• Proof of ownership or authorization
• Additional information before processing requests

We may delay or refuse services if verification is incomplete, inconsistent, or not compliant.

5. Payments and Fees

Where payments apply:

• You agree to pay all applicable fees shown during checkout or confirmation
• Fees may vary depending on service type, destination, or third-party provider terms
• Payment processing may be handled by external providers

MSC Services may update pricing at any time, but changes will not affect already confirmed transactions unless legally required.

6. Service Processing Times

Processing times vary depending on verification requirements, third-party provider performance, banking and payment networks, and legal, compliance, and risk controls. We do not guarantee immediate processing.

7. Refunds and Cancellations

Refund eligibility depends on the service type and status. In some cases, refunds may be issued as vouchers/credits. Refund evaluation is performed case-by-case and may require additional verification.

Refund timeframe: refunds may take 3 days up to 6 months depending on circumstances, provider delays, compliance requirements, or investigations.

Full details are available in the Refund & Cancellation Policy.

8. Prohibited Activities

You agree not to:

• Provide false information or forged documents
• Use the Services for illegal activities
• Attempt to hack, abuse, overload, or reverse engineer the platform
• Interfere with other users or platform operations
• Submit fraudulent chargebacks or payment disputes without valid reason

Any violation may result in termination and reporting to competent authorities where required.

9. Third-Party Services

Some operations rely on third parties (banks, payment providers, travel suppliers, ride partners, etc.). MSC Services is not responsible for delays, failures, or changes caused by third parties.

10. Intellectual Property

All trademarks, logos, designs, text, and platform components are owned by MSC Services or licensed. You may not copy, reproduce, or use them without written permission.

11. Disclaimer of Warranties

The Services are provided "as is" and "as available." We do not guarantee uninterrupted availability, error-free operation, or specific outcomes from using the Services.

12. Limitation of Liability

To the maximum extent permitted by law, MSC Services shall not be liable for indirect, incidental, special, or consequential losses, including loss of profits, revenue, or data. If liability is legally required, it will be limited to the amount paid for the specific service in question.

13. Termination

We may suspend or terminate access immediately if you violate these Terms, we suspect fraud or security risk, or required verification is not provided.

14. Changes to These Terms

We may update these Terms at any time. The latest version will be posted on our website/app with the updated effective date.

15. Contact Information

Email: msc@mscfinancialapp.com
Phone: +1 (308) 300-7958